IMPORTANT COVID-19 UPDATE:
Our beloved customers, please be advised that in the light of the world pandemic, we regret to inform you that our processing and shipping times will be longer. We are unable to predict the exact times as the flights to take your shipments are decreased and the factories have been running on minimum capacity to avoid the workers from contracting this deathly virus. We urge you to please be patient as we prioritize our employee's safety and are working to ensure that your order can be with you as fast and as safely as possible. From the time you order to receiving it can take up to 9 weeks.This includes the longer processing times and the longer shipping times. We are thankful for your trust and hope that you are taking care of your family and your beloved ones. Please be safe while we ensure to get you order as soon as possible!
STANDARD SHIPPING TIME:
US Shipping Time Estimates
Approx: 7-14 Days
Busy Holiday Seasons: 14-25 Days
International Shipping Time Estimates
Approx. 14-25 Days
Busy Season : 20-40 Days
Please keep in mind delivery times listed above are our best estimate.Orders are often delivered sooner.
OTHER SHIPPING INFORMATION:
Please do not panic if it does not show up immediately, we promise it's on its way to you :)
- Once the item(s) has left our warehouse, District Fly is unable to control delays due to customs, or mail carriers. We ship all of our items ASAP. Delivery time may vary.
- Items can occasionally get held up in customs, which will ultimately delay the overall delivery time. Delays could potentially be up to an additional 15 to 20 days on top of the original estimated delivery date. Unfortunately, these circumstances are beyond District Fly's control.
- For orders that contain multiple items, you may receive each item separately, on different days. Due to warehouse locations and product availability, items may be shipped in separate shipments.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
We accept 12 hours’ notice to cancel an order or update any changes such as quantity or Shipping Address information. Any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
TERMS OF SALE:
- All sales are final. No returns or refunds accepted unless otherwise stated in our Refund Policy.
RETURN / REFUND POLICY
No returns or refunds accepted unless otherwise stated below. Exchanges are not permitted. Items received that are defective or damaged will be replaced with the same item free of charge.
Our policy lasts 30 days after item has been delivered. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. We only replace or refund items if they are defective or damaged.
Refunds will ONLY be granted for items received damaged, if the delivery takes longer than 60 days from the day of order, or if the buyer is unsatisfied with the order. In order to be eligible for a refund, all conditions listed below must be met.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered.
For orders not received due to incorrect shipping addresses entered by the customer at time of purchase. Refund will not be granted but we will reship as necessary.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request a refund, please email your request to firstname.lastname@example.org
In your email the following information MUST be included:
- a receipt or proof of purchase
- an explanation in detail why you require a refund including pictures if the item is defective.
- a phone number where you can be reached if require further information about the item.
Please do not send your item back to the manufacturer. They will not provide a refund.
Please mail the items back to our warehouse at the following address:
46 Twilight Cres, Gloucester ON Canada K1J6M3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
EXCHANGES (if applicable)
Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.
Our policy lasts 30 days. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to our warehouse: 938 - 1030 King st West Toronto ON, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.